The User Profile provides a detailed view of an individual user's responsible gambling history. It combines score statistics, full flagged message history, and alert history in a single modal, giving moderators everything they need to assess a user's situation before deciding whether to act.
To open a User Profile, click any row in the Priority Queue or the Alerts table.
#Score Statistics Bar
The top of the User Profile displays a summary of the user's key metrics for the current time window:
Expanded Table
| Metric | What it shows |
|---|---|
| ID | The user's unique identifier |
| RG Score | The composite risk score for the selected window (0–100), displayed as a badge. See RG Score Reference for the full scoring model. |
| Incidents / Total | The number of flagged messages out of total messages sent within the window |
| Ratio | The percentage of this user's messages that were flagged |
| Change | Increase or decrease in flagged message count compared to the previous equivalent window. An upward arrow and positive number indicate worsening behavior. |
| Distinct Days | The number of separate calendar days within the window on which at least one flagged message was sent |
| Daily Max | The highest number of flagged messages sent on any single day within the window |
#Tabs
The User Profile has four tabs. The profile opens on the tab most relevant to where you clicked from — clicking from the Priority Queue opens Flagged Messages, and clicking from the Alerts table opens Alerts.
#All Messages
Displays the complete message history for this user within the operator's configured retention period. Use this tab to read the user's messages in context rather than in isolation. This can help you distinguish between a user with a genuine concern and one who was speaking figuratively or whose messages were misclassified.
#Deleted Messages
Shows only messages that have already been removed by a moderator or by the automated moderation system. This tab is useful for reviewing prior moderation actions against this user.
#Flagged Messages
Shows only the messages that were flagged by the classification model — that is, messages that received a probability score of 0.60 or above. For each message you can see:
- The message content
- The model probability score (confidence level of the classification)
- The date and time the message was posted
- A Feedback control
Providing Feedback
For each flagged message, you can record whether the classification was accurate:
- Confirm — The message genuinely indicates problematic behavior. This feedback is used to improve the model over time.
- Dismiss — The message was misclassified and should not have been flagged.
Feedback you provide on individual messages is used to fine-tune the classification model. Even a single confirmed or dismissed message contributes to improving future accuracy.
#Alerts
Shows the full alert history for this user, including both open and resolved alerts. For each alert you can see:
- The alert creation date and time
- The resolution status and resolution date (if resolved)
- The resolution type (Dismiss, Monitor, or Outreach)
- The comment added by the moderator at resolution (if any)
- A link to the messages that triggered the alert
