The Responsible Gambling module helps operators identify and support users who may be showing signs of problematic gambling behavior through analysis of their Virtual Stadium chat messages. An AI classification model continuously monitors chat activity and assigns a risk score to each user, enabling your moderation and support teams to prioritize outreach and intervention.
The Responsible Gambling feature must be enabled per operator before it becomes visible in the Moderation section. To enable it, open the operator settings and toggle the Responsible Gambling switch.
The system analyzes user chat messages using a machine learning classification model trained to detect language patterns associated with problematic gambling behavior. Detected patterns include:
Each message receives a model probability score between 0 and 1. Messages scoring 0.60 or above are counted as flagged. The system then calculates a composite RG Score (0–100) per user across four time windows (7-day, 30-day, 180-day, and 365-day), giving operators a clear, ranked view of users who may need attention.
Scores and flagged message data are updated on a rolling basis so that the queue and alert panels always reflect the most current picture.
The Responsible Gambling module is designed for:
The Responsible Gambling section is divided into two tabs:
A ranked list of all users with at least one flagged message within the selected time window. Sort and filter by RG score, ratio, or behavioral patterns to identify who needs attention first.
A dedicated queue for users who have crossed a configurable threshold within the last 7 days. Manage active alerts by dismissing false positives, marking users for monitoring, or recording that outreach has taken place.
Navigate to Dashboard, expand the relevant brand, and click the settings icon on the operator you want to configure.
Inside the operator settings modal, select the Responsible Gambling tab.
Toggle the Responsible Gambling switch on and save the settings.
The classification model is designed to handle the informal, abbreviated, and non-standard language typical of live chat. It supports multiple languages, including Spanish, Czech, Portuguese, Romanian, English, Bulgarian, Greek, Slovak, Danish, German, French, Italian, Turkish, Dutch, and Serbian.
For a full reference on how the RG Score is calculated, see RG Score Reference.
Responsible Gambling is configured per operator. If you manage multiple operators, make sure to enable it separately for each one that requires player protection monitoring.