The Alerts tab surfaces users who have crossed a configurable risk threshold within the last 7 days and require an immediate decision from your moderation or responsible gambling team. Unlike the Priority Queue — which shows all users with any flagged activity — the Alerts tab focuses only on users whose behavior has reached a level that warrants action.
#How Alerts Are Triggered
An alert is opened for a user when either of the following conditions is met within the rolling 7-day window:
Expanded Table
| Condition | Default threshold |
|---|---|
| Flagged message count (7d) | 5 or more flagged messages |
| Flagged message ratio (7d) | 50% or more of messages flagged, with at least 3 flagged messages in total |
Alert rules are evaluated every 15 minutes. Only one active alert can exist for a user at a time — if a user already has an open alert, no duplicate is created while it remains unresolved.
Alert thresholds can be customized for each operator using the Alert Settings control in the top bar. See Customizing Alert Thresholds below.
#Switching Between Active and Resolved Alerts
Use the Alert Status filter in the top bar to switch between:
- Active — alerts that have not yet been reviewed and resolved (default view)
- Resolved — alerts that a moderator has already acted on
#Active Alerts Table
When viewing active alerts, the table shows the following columns:
Expanded Table
| Column | What it shows |
|---|---|
| Username / ID | The user's display name and alert ID |
| RG Score | The user's 7-day RG Score at the time the alert was opened |
| Incidents / Total | Flagged messages versus total messages in the 7-day window |
| Created | Date and time the alert was opened |
| Messages | A link to view the flagged messages that triggered this alert |
| Action | Buttons to resolve the alert: Dismiss, Monitor, or Outreach |
#Resolving an Alert
Every active alert must be resolved by choosing one of three outcomes. Click the relevant button in the Action column:
Dismiss
False positive — no action needed.
Use this when you have reviewed the alert and determined the flagged messages do not indicate a genuine concern. The alert is closed and the user is suppressed from generating a new alert for 72 hours.
Monitor
Valid signal — watch but do not intervene yet.
Use this when the alert appears genuine but the situation does not yet warrant direct outreach. The user remains visible in the queue and continues to accumulate score data. The alert is closed and suppressed for 72 hours.
Outreach
Valid signal — action has been taken.
Use this when your team has contacted or otherwise taken direct action with the user. The alert is closed and suppressed for 72 hours.
#Adding a Comment
After selecting an action, you will be prompted to confirm your choice. Once confirmed, an optional comment field appears, allowing you to record a note about the decision. Comments are stored with the resolved alert and are visible in the Resolved view and in the user's alert history.
#Suppression Period
When an alert is resolved (by any of the three actions), the user enters a 72-hour suppression window. During this period:
- The user's scores and flagged message history continue to update normally.
- The user remains visible in the Priority Queue.
- No new alert is created even if the trigger conditions are still met.
After 72 hours, if the trigger conditions are still true, a new alert can be opened.
#Resolved Alerts Table
When viewing resolved alerts, the table shows additional columns:
Expanded Table
| Column | What it shows |
|---|---|
| Alert | Resolution status and the date it was resolved |
| Comment | The optional note recorded by the moderator at resolution |
The Messages and Created columns remain visible, so you can review what triggered the alert even after it has been resolved.
#Opening a User Profile from Alerts
Click any row in the Alerts table to open the User Profile for that user. The profile opens directly on the Alerts tab, showing the full alert history for that user.
For full details on the User Profile, see User Profile.
#Customizing Alert Thresholds
You can adjust the thresholds that trigger alerts for your operator. Click the Alert Settings button in the top bar of the Alerts tab.
The settings popover contains two configurable rules:
Flagged Count in 7 Days The minimum number of flagged messages required to open an alert. Increase this value to reduce the number of alerts for lower-volume operators, or decrease it to catch concerning users earlier.
Flagged Ratio in 7 Days Alerts also trigger when the ratio of flagged to total messages exceeds this percentage, provided that a minimum number of flagged messages has also been reached. Adjust the ratio and the minimum flagged count to tune sensitivity for your audience.
Alert settings are configured per operator. Changes take effect from the next evaluation cycle, which runs every 15 minutes.
Click Apply to save the new settings or Reset to restore the defaults (5 flagged messages / 50% ratio with a minimum of 3 flagged).