The Priority Queue is the main working view of the Responsible Gambling module. It shows all users who have sent at least one flagged message within the selected time window, ranked so that the highest-risk users appear first.
Use this view to identify which users deserve the most immediate attention, review their behavioral signals at a glance, and open their detailed profile to investigate further.
#Selecting a Time Window
The Priority Queue supports four time windows. Use the Period dropdown in the top bar to switch between them:
Expanded Table
| Window | Primary use |
|---|---|
| 7 days | Daily triage and urgent prioritization |
| 30 days | Identifying sustained patterns over the past month |
| 180 days | Historical context during a user review |
| 365 days | Long-term tracking and compliance reporting |
#Filtering and Searching
Three controls are available in the top bar to narrow the list:
Search Type a user ID or username into the search field to find a specific user. The table updates as you type.
RG Score Filter Use the Score filter to set a minimum and maximum RG Score range. Only users whose score falls within that range will be shown. This is useful when you want to focus on a specific risk tier, for example users scoring 50 or above.
#Reading the Table
Each row in the Priority Queue represents one user. The columns show:
Expanded Table
#Opening a User Profile
Click any row to open the full User Profile for that user. The profile shows the user's score breakdown, full flagged message history, and alert history in one place.
For full details on the User Profile, see User Profile.