Create and Manage Channels | Virtual Stadium

Channels are individual chat rooms or communication spaces within your Virtual Stadium environment. Each channel is associated with specific operators and can have unique moderation settings, user permissions, and content rules. Effective channel management ensures organized communication and targeted moderation.

#Channel Types and Use Cases

Game-specific channels: Individual sports or betting events
General chat: Open discussion areas
VIP channels: Premium user communications
Regional channels: Location-based discussions
Event channels: Special event or tournament chat

#Creating a Channel

Only users with Supervisor permissions can create new channels.

Create channel button — Navigate to the **Moderation** section in the top main menu and click on **Channels** in the navigation menu. Click **"Create a channel"** to begin creating a new channel.

Channel configuration form — Fill out the channel configuration form with the required information:

**Channel Name**: Clear, descriptive identifier

**Channel ID**: Unique identifier for technical integration

**Description**: Purpose and rules for the channel

**Language Settings**: Primary language for the channel

**Status**: Active/inactive state

Click **"Save"** to create the channel.

Edit channel — After creation, the channel appears in your channels list. You can edit the channel settings by clicking the **"Edit"** button. All metadata except the channel ID can be modified later.

#Channel Configuration Options

#Basic Settings

Channel Name: Clear, descriptive name for identification
Channel ID: Unique technical identifier (cannot be changed after creation)
Description: Channel purpose and guidelines
Language: Primary language for content and moderation
Status: Enable/disable the channel

#Advanced Features

High Priority Channel: Enhanced monitoring and processing priority
Persistent Channel: No expiry date with configurable message retention (1-14 days)
Test Channel: Enable testing of match events and features (not available in hosted adapter integration)
Moderation Service: Use external moderation service instead of built-in VS moderation

#Permission and Content Settings

User Access: Control who can join and participate
Message Permissions: Define who can send messages
Reaction Permissions: Configure emoji and reaction capabilities
Content Filtering: Apply specific word filters and content rules
Message Limits: Set character counts and frequency restrictions

#Managing Existing Channels

#Channel Operations

Edit Settings: Modify permissions, rules, and descriptions
View Messages: Access channel content and conversation history
Monitor Activity: Track real-time message flow and user engagement
Test Features: Validate channel functionality and event integration

#Channel Lifecycle

Active Monitoring: Regular review of channel performance and user behavior
Rule Adjustments: Update moderation settings based on channel activity
Archival: Preserve channel history while stopping new activity
Deletion: Permanent removal (cannot be undone - use with caution)

#Best Practices

Channel Management

Clear Naming: Use descriptive names that indicate channel purpose
Regular Monitoring: Track channel activity and adjust rules as needed
Testing First: Test new channels before making them live
API Integration: Ensure correct channel IDs are used in platform code
Permission Review: Regularly audit user access and moderation settings

Important Considerations

Channel-specific settings override general operator settings
Changes to active channels take effect immediately
Channel IDs cannot be modified after creation
Deletion is permanent and cannot be undone
High Priority and External Moderation Service cannot be used together

#Next Steps

After creating channels:

#Test Functionality

Verify the channel works correctly in your integration.

#Configure Moderation

Set up appropriate content filtering and user management.

#Monitor Performance

Track channel usage and user engagement.

#Train Moderators

Ensure the moderation team understands channel-specific rules.

Learn More

For detailed channel management, advanced features, and troubleshooting, see the comprehensive Channels documentation.