Licensing Errors
Widgets require a valid license to function in production environments. Licenses are provided by our Sales Team.
Note: You can use widgets on localhost without a license for development and testing purposes.
#Overview
Licensing errors occur when attempting to use widgets, sports, tournaments, or domains that aren't included in your license. When you encounter a licensing error, first verify your license covers the widget, sport, and tournament you're trying to access.
#Error Code Reference
| Code | Error Type | Common Cause |
|---|---|---|
| T | Tournament Not Licensed | Match belongs to unlicensed tournament or sport |
| W | Widget Not Licensed | Widget not included in license package |
| D | Domain Not Licensed | Domain not whitelisted in license |
| P | No Active License | No active license for Client ID |
| L | License Expired/Inaccessible | License expired or endpoint blocked |
| F | Data Not Licensed | Unauthorized data feed access |
#Common Licensing Errors
T - Tournament Not Licensed
Cause: The match ID you're using belongs to a tournament or sport not included in your license.
Solution: Verify your license covers the tournament and sport for the match you're trying to display. Contact Sales to add tournament coverage to your license.
W - Widget Not Licensed
Cause: You're attempting to load a widget that isn't included in your license package.
Solution: Check which widgets are included in your license. Contact Sales to add additional widgets to your package.
D - Domain Not Licensed
Cause: You're loading widgets on a domain that isn't whitelisted in your license.
Solution: Ensure you're using the correct Client ID and verify the domain is whitelisted. Contact Support to add domains to your license.
P - No Active License
Cause: No active license package exists for your Client ID.
Solution: Verify your license is active and hasn't expired. Contact Sales to activate or renew your license.
L - License Expired or Inaccessible
Cause: Your license has expired, or the browser cannot access the licensing endpoint (often due to network restrictions or ad blockers).
Solution: Check if your license has expired. If not, verify that browser extensions or network security settings aren't blocking access to licensing endpoints.
Ad blockers and strict network security policies can prevent access to licensing endpoints. Try disabling browser extensions temporarily if you suspect this is the issue.
F - Data Not Licensed
Cause: The data feed returned an unauthorized error, indicating you don't have access to the requested data.
Solution: Verify your license includes the specific data you're requesting. Contact Sales to add data coverage to your license.
#Getting Help
If you continue experiencing licensing issues after checking your license coverage: