---
title: "Licensing Errors"
canonical_url: "https://apidocs.sportradar.com/resources/widgets/docs/tutorials/troubleshooting/licensing-errors"
markdown_url: "https://apidocs.sportradar.com/resources/widgets/docs/tutorials/troubleshooting/licensing-errors.md"
last_updated: "2026-03-23T13:02:35Z"
---

# Licensing Errors

> **Info**
>
> Widgets require a valid license to function in production environments. Licenses are provided by our [Sales Team](mailto:sales@betradar.com).
>
> **Note:** You can use widgets on localhost without a license for development and testing purposes.

## Overview

Licensing errors occur when attempting to use widgets, sports, tournaments, or domains that aren't included in your license. When you encounter a licensing error, first verify your license covers the widget, sport, and tournament you're trying to access.

### Error Code Reference

| Code  | Error Type                   | Common Cause                                    |
| ----- | ---------------------------- | ----------------------------------------------- |
| **T** | Tournament Not Licensed      | Match belongs to unlicensed tournament or sport |
| **W** | Widget Not Licensed          | Widget not included in license package          |
| **D** | Domain Not Licensed          | Domain not whitelisted in license               |
| **P** | No Active License            | No active license for Client ID                 |
| **L** | License Expired/Inaccessible | License expired or endpoint blocked             |
| **F** | Data Not Licensed            | Unauthorized data feed access                   |

## Common Licensing Errors

**T - Tournament Not Licensed**

**Cause:** The match ID you're using belongs to a tournament or sport not included in your license.

**Solution:** Verify your license covers the tournament and sport for the match you're trying to display. Contact [Sales](mailto:sales@betradar.com) to add tournament coverage to your license.

![Tournament Not Licensed](https://apidocs.sportradar.com/resources/widgets/static/img/errors/license-tournament-error.png)

**W - Widget Not Licensed**

**Cause:** You're attempting to load a widget that isn't included in your license package.

**Solution:** Check which widgets are included in your license. Contact [Sales](mailto:sales@betradar.com) to add additional widgets to your package.

![Widget Not Licensed](https://apidocs.sportradar.com/resources/widgets/static/img/errors/license-widget-error.png)

**D - Domain Not Licensed**

**Cause:** You're loading widgets on a domain that isn't whitelisted in your license.

**Solution:** Ensure you're using the correct Client ID and verify the domain is whitelisted. Contact [Support](https://apidocs.sportradar.com/resources/widgets/docs/tutorials/troubleshooting/tutorial-support.md) to add domains to your license.

![Domain Not Licensed](https://apidocs.sportradar.com/resources/widgets/static/img/errors/license-domain-error.png)

**P - No Active License**

**Cause:** No active license package exists for your Client ID.

**Solution:** Verify your license is active and hasn't expired. Contact [Sales](mailto:sales@betradar.com) to activate or renew your license.

![No Active License](https://apidocs.sportradar.com/resources/widgets/static/img/errors/license-package-error.png)

**L - License Expired or Inaccessible**

**Cause:** Your license has expired, or the browser cannot access the licensing endpoint (often due to network restrictions or ad blockers).

**Solution:** Check if your license has expired. If not, verify that browser extensions or network security settings aren't blocking access to licensing endpoints.

> **Tip**
>
> Ad blockers and strict network security policies can prevent access to licensing endpoints. Try disabling browser extensions temporarily if you suspect this is the issue.

![License has expired](https://apidocs.sportradar.com/resources/widgets/static/img/errors/license-error.png)

**F - Data Not Licensed**

**Cause:** The data feed returned an unauthorized error, indicating you don't have access to the requested data.

**Solution:** Verify your license includes the specific data you're requesting. Contact [Sales](mailto:sales@betradar.com) to add data coverage to your license.

![Data not licensed](https://apidocs.sportradar.com/resources/widgets/static/img/errors/license-feed-error.png)

***

## Getting Help

If you continue experiencing licensing issues after checking your license coverage:

### Sales Inquiries

For license purchases, upgrades, or coverage questions.

**Contact:** <sales@betradar.com>

### Technical Support

For configuration and integration assistance.

**Contact:** [Support Team](https://apidocs.sportradar.com/resources/widgets/docs/tutorials/troubleshooting/support.md)